1) You go to gracetreeservices.com and sign up to create your own account.

2) Your profile is entered into a database and an icon for your location appears on a map.
 
3) Arborists access the map based on the location they want to deliver in.
 
4) The Arborist chooses the profile that is closest to his job and then checks your profile to make sure you want or can receive what he has to deliver, also considering your delivery instructions.

5) When the Arborist chooses your location to attempt a delivery to, you will receive notification that an Arborist intends to deliver to you at any moment, usually the same day but it can also be the next day or even the day after that.

6) After a delivery is received, your profile automatically goes into “paused” mode and remains that way until you decide you are ready for another delivery.

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FAQs

Q: What kind/size trucks are used to deliver Chips & Wood? 

A: Most Arborist trucks are 350-550 “duallys”.

Q: What are the amounts delivered at one time? 
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A: The average Chips delivery is about 10 cubic yards (a big pile). A Rounds delivery can have 20-30 Rounds in it, all depending how it’s loaded. A Logs delivery can have 10-15 Logs in it. 
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Q: How often do the Arborists deliver?

A: Arborists try to give away all of their Wood & Chips every day by the end of the day or by the next morning at the latest. They don't keep any of it anywhere.

Q: What areas do the Arborists deliver in?

A: Arborists deliver as close as possible to the jobs they are working at. 

Q: Who makes the delivery decisions on the Arborist jobs?

A: The Arborist Crew Leader on the job makes all delivery decisions.

Q: What species of Wood & Chips are delivered? 

A: The Arborists have all kinds/species of Wood & Chips available every day. The Gardener/Landscaper/Recipient is able to list his Wood & Chips species preferences upon signup.

Q: What if the Arborist has a low-quality load of Wood and/or Chips to get rid of?

A: If an Arborist has a low-quality load of Wood and/or Chips to get rid of, they will dump those loads at a recycling/dump location.

​Q: Is the Wood or Chips seasoned?

A: The Wood and/or Chips are not seasoned since the Arborist typically produced them the same day or a day or two before a delivery. 

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​​Q: How many cords of Wood are in the Wood deliveries?

A: The Arborist cannot calculate the number of cords in a delivery since all deliveries/loads vary in amount & size

​Q: Can a Gardener/Landscaper/Recipient come out to the Arborist’s job and pick up Wood or Chips?

A: Coming out to Arborist’s jobs to pick up wood is possible but that has to be coordinated with the Arborist Crew Leader. Most of the time the Arborist delivers the Wood and/or Chips. If approved and coordinated, a truck and/or a trailer can be brought to the job and the Arborist will almost always assist in helping to load it for them. Chips are always for delivery only. NO CARS, VANS, SUV’S, ETC, PLEASE! ONLY TRUCKS AND/OR TRAILERS!

Q: Can a GLR (Gardner/Landscaper/Recipient), request small or partial loads?

A: A GLR can request smaller or partial loads but they would have to coordinate that with the Arborist Crew Leader BEFORE a delivery is attempted. Sometimes that is possible, most of the time it is not. Arborists will almost always deliver full truckloads only.

Q: What form/size does the Wood come in?

A: Wood comes in Rounds and Logs. 

Rounds are 18-22” long which is standard, firewood length. 

Logs are longer than 22” and must be cut down to Rounds length if they are intended to be used for splitting for firewood. Logs lengths vary every day. 

Width of all wood varies from tree to tree, job to job. Confirmation of widths of Rounds & width & lengths of Logs may be available upon request of the Arborist Crew Leader.

Q: What type of ground surface and/or space does an Arborist need to make a delivery?

Arborists require firm ground for a delivery and enough room for a 350-550 size dually dump truck to back up and dump. THEY DO NOT WANT TO GET STUCK WHILE ATTEMPTING A DELIVERY!